Floors Touch and Mr. Abraham Neel gives a real meaning to the term “CUSTOMER SATISFACTION”, in all my many years of doing business with various vendors, I never experienced such a high level of Customer Service as was provided by the business.
Let me explain: Last year we purchased approximately 2,000 sq. ft. of laminate flooring from Floors Touch. When we purchased the flooring we had several conversations with Abraham Neel regarding our fear of how the installation would turn out. Mr Neel was very understanding and was able to allay our trepidation. The Floors Touch installation team came and was extremely professional and accommodating in every way. The installation went very smoothly and we were very happy with the end result. Shortly after we noticed that the flooring made crackling noises when we walked on it in almost all areas of our home and we were disconcerted. We contacted Mr. Neel and explained the situation to him. He was very understanding and assured us that Floors Touch would do whatever it would take to resolve the issue. Long story short, the problem turned out to be a manufacturer defect and the resolution was to replace the flooring. We were very leery about using the same brand and product as we had before even though we actually loved the way it looked. Mr Neel was very understanding and walked us through the lengthy process of selecting another brand that was even more expensive floor than we had before. Floors Touch professionals came back to our home and replaced the defective product with our new selection. We couldn’t be more pleased with the end results. Yes we had a big inconvenience, but these things happen. Floors Touch bent over backwards to make things right for us which made the inconvenience worthwhile. If you are looking for a vendor that truly stands behind what they sell. Go and see Mr. Neel at Floors Touch in McKinney, TX.
I purchased hardwood from floors touch about a month ago, and was very pleased with the service. My salesman, Russell was polite and walked me through the process of both the purchase and the installation of my flooring. I had no idea what I was doing, but both the owner and salesman treated me with respect and made me feel confident in my purchase. I highly recommend floors touch.
I just wanted to drop this note in the mail to let you know how pleased I am with the work that was done at my house. Your men were exceptional in all details from beginning, laying of the floor to clean-up. I will be glad to spread the word. Thank you again for a very pleasant experience, I LOVE my floors.
My name is Debbie Lay and approximately 3 weeks ago I walked into Floors touch in McKinney for the first time. I had just left Lowes in search of hardwood flooring/installation services. Without going into detail about my Lowes experience, the fact that I ended up in your store talking with Russell Burleson should be a good indicator.
From the first step in the store I was greeted by Russell and had a 5 minute discussion on why I should use Floors Touch. He answered professionally and was right to the point, which is what I like. I was able to pick out 2 samples in my price range. I gave Russell my approximate measurements and he gave me a rough estimate at which time I scheduled a time 2 days later for him to bring the samples and do the exact estimate. I was in and out in less than 15 minutes!
Russell showed up on time, did the estimate professionally and we signed the deal. We scheduled the actual install in 2 weeks. Our installers also showed up on time both days and did an absolutely awesome job. They were very professional, cleaned up and did an overall excellent job! BTW, there were no surprises on any services/prices! I couldn’t be more happy with the overall process and the final product on my floors!
You have an excellent product and excellent people and I would not only recommend you to others in the future but will definitely use you for future flooring needs!
I can’t say enough good things about Floors Touch. They just installed our hardwood flooring. Abraham was wonderful! We also got lots of assistance from Vince. I shopped a long time before deciding to go with them, and now I am so glad I did. Their installation team was professional and very, very particular about the installation. Again, I would highly recommend them in the future.